Dr Robert Jones (Male) MBBS, DRCOG, MRCGP, London 1987
Dr Daniele Thornton (Female) MBChB, MRCGP, Leeds 1988
Dr Gavin Shields (Male) MBChB, DCH, Birmingham 1989
Dr Matthew Butler (Male) MBBS, MRCGP, London T (GP) 1994
Dr Charlotte McCrone MBChB, MRCGP, DRCOG (Female)
Dr Jack Bambrough (Male) MBChB MRCGP
Dr Elizabeth Cowan (Female) MBChB, DRCOG, MRCGP, Manchester 1980
Dr Helen Dyer (Female) MBBS, DCH, London 1988
Dr Gavin Atherton (Male)
Dr Kiran Kaur (Female)
Mrs Linda Robson RGN, BSc. (Hons), MSc,
Mrs Ellen Selby RGN, BSc. (Hons)
Mrs Cindy Keegan RGN, MSc, BSc (Hons)
Mrs Jackie Carlson RN BSc. (Hons)
Angela Tyrell RGN, BSc. (Hons)
Mrs Emma Jenkins RGN
Mrs Lynette Smith RGN
The Practice Manager, Linda Mizen, is responsible for the administration of the practice. She would be very happy to hear your views and suggestions about services offered.
Our team of receptionist are available to deal with making appointments, ordering repeat prescriptions and general queries during our opening hours.
Our administration team are able to deal with a number of queries including referrals, registration, medical reports and request for copies of notes.
GP Registrars/Medical Students
The practice is registered to train Health Care Professionals and you may be offered, with your permission, an appointment with a GP registrar, or a medical student may be present at your consultation.
In order to register you must be student living on campus or within our catchment area or a member of staff living on campus. Post Graduates living in Leamington or Kenilworth will need to register with a local GP. You will need to supply your NHS number along with other medical information when completing registration forms online. Please be aware that when you register with us you “de-register” from your previous GP in UK and your medical records will be transferred here. If you need to see a GP when home during vacations, you should temporarily register with a local GP.
Students with dependents will need to present at the Health Centre with passports and children’s immunisation in English.
Primary medical care under the National Health Service (NHS) is also free to international students if their course at the University lasts for 3 months or more. Students must register with a GP practice as soon as possible after arrival. Please note if you have never registered in the UK before you will not have a NHS number.
The centre does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition
Please let us know of any change in your personal details as soon as possible, e.g. new address, telephone number, married name etc.
University Leaving Date
We ask for your University Leaving date at the time of registration. If you stay at University to do another course you will need to inform us to avoid being de-registered from the practice.
All patients have been allocated a named accountable GP.
This does not affect your ability to book an appointment for your preferred or usual GP.
For more information please ask at our reception desk.
Accountable GP for over 75's
All patients aged 75 have been allocated a named accountable GP who will have overall responsibility for the care and support that the surgery provides to them. Your named GP will have overall responsibility for your care but it does not prevent or restrict you from seeing any other GP or nurse in the Practice.
If you are not sure who your named GP is or would like to change your named GP please speak to our reception team.
GP surgery times vary, for exact time and details of doctors in attendance please contact reception.
Appointments can be made by telephoning the centre or by calling into reception. An appointment with the Dr or Nurse of your choice cannot be guaranteed although where possible this will be accommodated.
If you have several problems or very complex problems please explain to the receptionist so we can book a double appointment if needed.
If you can no longer make your appointments please contact us as early as possible to prevent waste of clinician’s valuable time. This can be done by contacting the surgery on 0247 526 3418, via our website or by texting your full name and appointment time to: 07797 805347
Term Time – Mon – Fri: 9am – 6pm
Vacation – Mon – Fri: 9am – 5pm
Surgeries operate throughout the day. The building has suitable access facilities for disabled patients. All consulting rooms are on the ground floor.
Please note the centre will be closed during Bank Holidays and may be closed at times for staff meetings and training.
The Health Centre is first and foremost an NHS Surgery. However the NHS does not cover certain types of service such as medical certificates, private medical reports and examinations, travel vaccinations, completion of some certificates and forms etc. These activities are chargeable; a copy of the current charges is available on our website in the Important Information section or in the waiting room.
Short-term students/visitors from abroad, who are not eligible for NHS care, are advised to have medical insurance and may be seen privately.
If you are genuinely too ill to visit the Health Centre contact us before 10:30am for a home visit. Please consider carefully before requesting a home visit as most problems are best dealt with at the surgery and you will usually be seen sooner.
Most patients requesting same day appointments will be offered an appointment with the Nurse Practitioner first. They will, after assessing the patient’s needs, usually provide the treatment required and can issue a prescription. If necessary, the patient can be referred onto the doctor on the same day.
Practice Nursing Services
A Nurse is available during surgery hours and appointments should be made.
Out of Hours Service
NHS Coventry offers a number of services
NHS Walk-in Centre located at City of Coventry Health Centre, Stoney Stanton Road, Coventry, CV1 4FS. Telephone number: 0300 200 0060 No appointment is required
In the case of urgent need when the practice is closed you can make a free call by dialling 111 to speak to a highly trained advisor supported by a health care professional. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Accident and Emergency Departments (A&E)
A&E is located at University Hospital, Clifford Bridge Road, Coventry, CV2 2DX (024 7696 4000).
Public transport is available via 360A buses from the main campus.
Summary of Services Provided at the Health Centre
Treatment of acute and chronic illness
Referral to secondary medical services
Sexual Health Services for men & women
Organise HIV tests
Review of patients with chronic disease e.g. asthma, diabetes
Counselling & advice on medical issues
Immunisation & preventative care
Screening for certain conditions
We can arrange contact with counsellors, physiotherapists, midwives &/or health visitors.
Repeat prescriptions are issued at the doctor’s discretion for patients on long term treatment. Repeat prescription requests can be made:
In person at the Health Centre by either using the tear off slip found on the right side of your prescription or by completing a request slip at reception or via our Repeat Prescription Request Service on our website.
To use our on line Repeat Prescription Request Service you will need to visit the practice to collect a registration letter and produce your Student ID card or photographic evidence (e.g. passport).
Please allow two complete working days before collection and make allowance for weekends and holidays. We will post prescriptions if you supply a stamped self-addressed envelope.
Please note if requesting a repeat prescription for contraceptive pills you may need to see the nurse prior to receiving it. Please check and arrange an appointment accordingly.
We endeavour to give you the best service possible at all times but there may be occasions when you wish to express dissatisfaction. We offer an informal, in-house procedure to deal with your concerns. The procedure does not deal with legal liability or compensation and does not affect your right to complain to NHS Coventry & Rugby CCG Tel: 024 76 553344
If you wish to make a complaint please contact the Practice Manager, we will acknowledge your complaint promptly, investigate it and sort out the problem as quickly as possible. We will meet with you or send you a written reply within two weeks. A leaflet giving details of the complaints procedure is available in the Health Centre.
PALS provide confidential advice and support to patients, families and their carers. It also gives assistance in resolving problems and concerns quickly. Information about local health services is also available.
If you would like more information about PALS telephone 0800 0284203 or email firstname.lastname@example.org
Patient Participation Group (PPG)
The Health Centre is committed to ensuring that patients are involved in decisions about the range and quality of services provided by our practice. We routinely ask for and act on the views of our registered patients. This includes involving our patients in decisions that lead to changes to the services we provide, either directly or in our capacity as gatekeeper to other services. If you would like to join our PPG please ask reception for further details.
Freedom of Information Act
Publications are available upon request stating our policies and procedures as required by the Freedom of Information Act 2000
We endeavour to treat all patients with courtesy and respect and we expect the same good manners from our patients. We will not tolerate any form of abuse, whether it is verbal or physical. Patients using any threatening or violent behaviour will be deducted from our list.
NHS Summary Care Records (SCR)
When you register with the Practice an SCR will automatically be created. An SCR is an electronic summary containing limited patient information which can be shared to assist with your emergency care. The information contained within the SCR is: medication, allergies and adverse reactions. This information means that healthcare staff can provide you with safer care when your GP practice is closed or when you are away from home in another part of England. Only Healthcare staff who are directly involved in your care would be able to view your SCR.
Each patient has a choice regarding an SCR. You will be asked if you want to opt out when completing your registration form.
For further information regarding SCR:
· Contact your local Patient Advice and Liaison Service (PALS) www.pals.nhs.uk or
· Visit www.nhscarerecords.nhs.uk
All doctors, nurse and staff are bound by a strict duty of confidentiality. Information may be shared with other healthcare professionals to provide you with the best informed care. However no outside agency will be given any information from your records without your permission. No information will be given to partners or relatives without your consent. You have the right to see your own records upon written request, both hand-written or from the computer.
Useful Telephone Numbers
University Hospital 024 7696 4000
Out of Hours 111
Coventry & Rugby CCG 024 7655 3344
PALS 0800 028 4203
Citizens Advice Bureau 024 7622 3284
Samaritans 024 7667 8678
Alcohol & Drugs Recovery Partnership:
Coventry 024 7663 0135
Leamington 01926 885000
Sexually transmitted disease 0300 020 0027
HIV Network 024 7622 9292
British Pregnancy Advisory Service 0345 730 4030
University Counselling Service 024 7652 3761